DEPARTURE
Allow extra time to get to the airport, to accommodate the additional screening taking place. The airlines are requesting that travelers check in 1 ½ - 2 hours in advance for domestic flights and 3 hours in advance for international flights.
ARRIVAL
Upon arrival, depending on the requirement of your reservation Fancy Flier courteous drivers will meet and greet you with friendly on time service. All arriving flights are monitored through specialized software within our call center. However, the airlines do not always report the most up-to-date information. If you are extremely delayed, we ask that you please call us at 1-866-391-7962 or 301-890-7376 from your departure city.
PAYMENT
All major credit cards or checks are accepted. Payment can be made to the driver, upon completion of trip. If paying by credit card, an imprint and signature is required. Driver gratuity can be put on your credit card or in cash.
We accept Visa, MasterCard, American Express and Discover.
Using your credit card online is fast and secure and the latest technology is employed on our website.
The standard gratuity ride service is 15-20%; all private service is 20% of the fare and waiting charges.
For corporate accounts we offer the convenience of weekly or monthly billing programs or direct billing your company credit card.
CANCELLATION POLICY
Same day reservations must be cancelled at least 2 hours prior to the pick up time to receive any refund. All private service must be cancelled at least 24 hours prior to the pick up time to receive any refund. Passengers electing not to appear for a pick up (no show) will not receive any refund.
E-mail cancellations are not accepted, until verified with follow up phone call.
BAGGAGE
Two (2) pieces of checked baggage (standard size) and one (1) carry-on piece for each passenger. Golf clubs and skis count towards the baggage allowance as one piece for each checked baggage. Some golf bags and skis require a private van.
Please contact our reservation department at 1-866-391-7962 or 301-890-7376.
If you are transporting unusual objects: large boxes, bicycles, surfboards, golf clubs or any other items which do not fit into standard luggage. Also, contact us if your overall luggage count is more than three (3) per person.
There is an extra charge for each piece of additional baggage beyond the standard allowance.
LOST AND FOUND
If you believe you left an item onboard one of our vehicles, please call dispatch at 1-866-391-7962 or 301-890-7376 immediately.
PETS OR ANIMALS
Fancy Flier service does not allow any pets or animals, with the exception of trained service dogs or animals required for disabled passengers. If passengers must travel with a pet or animal, regardless of size, all animals must be in an FAA certified carrier and the private service must be booked.
PRIVACY POLICY
Our passengers personal information is kept confidential and never sold or shared with another company except as prescribed by law.
